Shipping & Handling
We want the journey from our studio to your wardrobe to feel as smooth and considered as the pieces you choose. Whether you're waiting for a pair of pants, a top, a jacket, or a knitwear piece, every order is checked, packed, and sent with care.
Below you'll find how shipping works, from order preparation to delivery and everything in between.
1. From Our Studio to You
Orders are processed on business days, excluding public holidays. Orders placed after the daily cutoff, on weekends, or on holidays will begin processing on the next business day.
Please note: Each garment is carefully handcrafted—from pattern cutting and stitching to finishing and quality checking. Because every piece is made with meticulous attention to detail and requires skilled handwork, our production lead time is naturally longer than mass-produced clothing. We truly appreciate your patience and understanding as we dedicate the time needed to bring you quality pieces that are built to last.
During new collection launches, restocks, sales, and peak seasons, preparation may take a little longer. We'll keep you updated along the way.
Once your order is ready to leave our studio, you'll receive a shipping confirmation email with tracking details, where available.
2. Delivery Methods and Timing
Available shipping methods, estimated delivery times, and costs are shown at checkout based on your delivery address and the items in your order.
Our estimated delivery windows are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| 🇺🇸 United States | 30–40 business days |
| 🇪🇺 Europe (including Germany) | 20–30 business days |
| 🌍 Rest of World | 30–40 business days |
Why does delivery take a little longer? We are glad you asked. Every garment goes through a hands-on making process—cutting fabric by hand, careful stitching, quality inspection, and finishing touches. This craftsmanship takes time, but it is what ensures the fit, durability, and quality you deserve.
We kindly ask for your understanding that these lead times reflect the care and effort invested in every piece. We promise it is worth the wait.
Delivery estimates begin after your order has been prepared and dispatched. They are provided by our carriers and are not guaranteed. Actual delivery may vary depending on your destination, customs processing, weather, carrier delays, and other factors beyond our control.
Because your order may include different types of pieces—such as pants, tops, jackets, or knitwear—some items may be prepared or dispatched separately. If this happens, you will not be charged extra shipping fees.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order weight and dimensions, and the shipping method you select.
From time to time, we may offer shipping promotions. Any promotion will be clearly shown at checkout.
Original shipping charges are non-refundable unless your return is due to our error. Please see our Refund & Return Policy for more details.
4. International Deliveries
We ship to selected destinations. If your country or region is not available at checkout, please reach out to our customer service team—we're always reviewing where we can ship next.
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are determined by your local customs authority and are not included in the product price or shipping cost. They are the responsibility of the customer.
We cannot control or predict these charges, and we cannot mark orders as gifts or undervalue them on customs forms. Customs processing may also cause delays beyond our estimated delivery times.
If a package is refused or abandoned due to unpaid duties or taxes, original shipping charges and any applicable return fees may not be refunded.
5. Tracking Your Order
Once your order has shipped, you'll receive a shipping confirmation email with a tracking number and a link to the carrier's website, where available. You can also track your order through our Track Your Order page.
Tracking information may take some time to update after you receive your shipping confirmation. If your tracking hasn't updated within a reasonable time, please contact our customer service team and we'll be happy to look into it.
For orders with multiple items, you may receive separate tracking numbers if your pieces are dispatched from different locations.
6. Delivery Address
Please double-check your delivery address and contact details before placing your order. We are unable to change your address once your order has been processed, but if you contact us quickly, we will do our best to help before your order ships.
We are not responsible for orders lost or delayed due to an incorrect or incomplete shipping address provided at checkout. If a package is returned to us as undeliverable, we can reship it after an additional shipping fee is paid, or issue a refund minus the original shipping costs and any fees incurred.
7. Receiving Your Order
We recommend checking your package and items upon delivery, where possible. If you are not ready to wear or wash your pieces right away, keep the original packaging until you are sure you are happy with your order.
For jackets and knitwear, please take care when trying items on. These pieces can pick up odors, pet hair, or pulls more easily, so keeping them away from smoke, strong fragrances, and rough surfaces helps preserve their condition.
If anything arrives damaged, defective, or incorrect, please contact us right away and keep the original packaging so we can help.
8. Missing, Lost, or Damaged Items
If your tracking shows that your package was delivered but you haven't received it, please check with neighbors, your building's mailroom, or your local post office first. If you still can't locate it, reach out to our customer service team, and we'll do our best to help.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. We'll review your request and arrange a replacement, exchange, or refund where appropriate. Please see our Refund & Return Policy for full details.
9. Delays Beyond Our Control
While we always aim to deliver on time, some delays are beyond our control. These may include carrier delays, customs processing, severe weather, natural events, strikes, holiday backlogs, or incorrect address information.
We are not responsible for these delays, but we will always do our best to assist you and keep you informed.
10. Split Deliveries
Occasionally, items in the same order may ship separately from different locations or at different times. If this happens, you will not be charged extra shipping fees, and you may receive separate tracking numbers. Rest assured, every item is on its way to you.
11. Governing Law and Dispute Resolution
This Shipping & Handling policy and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of law principles.
The parties agree that the courts of Hong Kong shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Shipping & Handling policy. You consent to the personal jurisdiction of such courts and waive any objection to proceedings in such courts on the grounds of venue or inconvenient forum.
Nothing in this section shall prevent us from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information.
12. Contact Us
If you have any questions about shipping or handling, we're here for you. Please include your order number and the email address used at checkout so we can assist you faster.
Thank you for shopping with us. We can't wait for your order to arrive—and we hope you love every piece.